“A great frustration in any customer/supplier relationship is the unanswered questions and/or being given false information/standard answers. And in my role as a buyer I really think repeated mistakes are unforgivable,” says Eric. “In that respect, it goes without saying that you have a well-functioning quality management system and a good, tight organisation.

That also fits our vision of the future.” RAVAS has been experiencing strong growth over the last few years and is moving this year to a beautiful new location to better structure this growth. “It’s great that we have a supplier that can meet our ambitions.

One of these ambitions is to involve you in the development process at an earlier stage. Traditionally, the focus has been entirely on the weighing part itself rather than on manufacturability.” Hans is all for working together to achieve this.

When asked for a rating for the overall cooperation, this is between 9 and 10, says Hans. “A 9.2, to be precise,” adds Eric. “That is the weighted average of your delivery performance.” All in all, a nice end to our conversation, so we didn’t ask what we could improve.

Thank you for these kind words, Hans and Eric, and we would like to come and admire the new building this year because the images in the production hall looked very promising!